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Customer Service and SmartSound Support

Technical Support Library

We keep a detailed tech support library. Most likely, you can find the answers to your questions there. If not, please email us for help. Visit the Tech Support Library.

Technical Support

To create a technical support ticket, please email your issue to support@smartsound.com
or click here to submit a technical support ticket online.

(818) 920-9132

Email Technical Support

Customer Service

To create a customer service ticket, please email your issue to sales@smartsound.com
or click here to submit a customer service ticket online.

(800) 454-1900
818-920-9122
818-450-1499 Fax

Email Customer Service

Available 8:30am-5pm, Pacific time, Monday-Friday

Shipping Options & Rates

Sonicfire Pro System Requirements

Mac | Win

Macintosh Minimum System Requirements

Apple MacOS with Universal Binary Support

Operating System: Macintosh OS X 10.5 through 10.8/10.9 (Sonicfire Pro 5.8 and above are compatible on 10.9, Sonicfire Pro 5.7.5 and below are only compatible through 10.8)
Processor: Intel (G4 or better) SFP v4.1.1 & up is Universal Binary
Sound: Sound Card & Speakers
RAM: 256 MB available RAM
Space: 50 MB hard disk space for software (more for music)

Compatible Formats

Sonicfire Pro Logo

AUDIO

Audio Interchange File Format - AIFF
MPEG layer 3 - MP3
SmartSound Audio File - SDS
SmartSound Audio Package - SSUP
SmartSound Download Package - SSDL
WAVE form audio format - WAV

VIDEO

AVI
MOV
MPEG - 1
MPEG - 4

Windows Minimum System Requirements

Microsoft Windows Operating System: Windows XP SP1, Windows Vista, Windows 7, Windows 8
Processor: Intel 1GHz Pentium processor or equivalent
Sound: Sound Card & Speakers
RAM: 256 MB available RAM
Space: 50 MB hard disk space for software (more for music)
Media Players: Windows Media Player 11 or newer.

Compatible Formats

Sonicfire Pro Logo

AUDIO

Audio Interchange File Format - AIFF
MPEG layer 3 - MP3
SmartSound Audio File - SDS
SmartSound Download Package - SSDL
SmartSound Audio Package - SSUP
WAVE form audio format - WAV

VIDEO

AVI
MOV
MPEG -1
MPEG -4
WMV

Defective Product

If you think your product is defective, please contact the technical support department. Click here to read our delivery and exchange policy.

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