Information Collection and Use
Smartsound LLC. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Smartsound LLC. collects information from our users at several different points on our website.
Demonstration CD Requests
In order for us to ship a demonstration CD of our software products, a user is required to give contact information (such as name, address and email address). This information is used to contact the user about the services on our site for which they have expressed interest. Incomplete or false information provided will result in us rejecting the request.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use IP addresses to analyze trends, administer the site, track users movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We use a credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.
This web site contains links to other sites. Please be aware that we, Smartsound LLC., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to our email list, we ask for contact information such as name and email address. We do not share this information with any other company, and have no plans to do so.
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can send an email.
We send periodic email updates to our customers to let them know about new software releases, specials, updates, and other information. Members are able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information
If a users personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us. This can be done by emailing our Customer Service department.
Notification of Changes
This website uses Google Analytics, a web analysis service of Google Inc. “(“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
Google will reduce your IP address within Member States of the European Union or in other countries party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use.
SMARTSOUND also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
On our website, we use Google reCAPTCHA to monitor and prevent interactions on our website through automated access, in particular by bots. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".
Through the certification according to EU-US Privacy Shield ,Google guarantees that the data protection requirements of the EU will also be complied with when processing data in the USA. (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active)
This service enables Google to determine which website is sending a request and from which IP address you are using the so-called reCAPTCHA input box. The service includes the sending of the IP address and possibly other data that is necessary to provide and guarantee this service.
Please refer to https://policies.google.com/privacy for further information on the general handling of your user data.
Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. If you are a registered user, this may include your name and e-mail address for verification purposes.
You may choose to set your web browser to not accept cookies. However, if you do not accept cookies, you will not be able to use all the services provided, sign in on any pages, post comments or make purchases, and you do not help us learn how to improve our Website, products, offers and marketing strategy.
The cookies used on this Website are the following:
Session cookies which are erased when you close the browser
First-party cookies which are set by the web server of the visited page and share the same domain, and
Session cookies are used to track and store items in the shopping cart to ensure a user is recognized when moving from page to page within the site and that any information entered is remembered. They are used only for this purpose and only accessible by this website.
These cookies cannot be used to identify individuals, they are used for aggregated statistics only. This allows us, for example, to tell which areas of the site are the most popular and better optimise our content for the interests of our users.
To allow users to share content with friends through social networks such as Facebook and Twitter we embed components provided by these third parties or build our own components which use their APIs. These third party companies have their own privacy policies and also policies for publishers which we will comply with.Deactivate Google Analytics