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Royalty Free Music & Incredible Ways To Customize It

Support and FAQs

SmartSound Royalty Free Music

 

Sonicfire Pro 6

 

Sonicfire Pro 5 & 5.8

 

Sonicfire Pro Plug-Ins

 

Technical Support

 

 

SmartSound Royalty Free Music

What are the different music licensing options?

SmartSound Royalty Free Music can be purchased with one of 2 licenses: Extended and Widest. All SmartSound Albums include the Extended license. Pricing for a single tracks is $49.95 for the Extended license (default option) or $149.95 for the Widest license. The Widest license is only available on an individual track by track basis.

All SmartSound Albums and Music Packs (both Album Packs and Singles Packs) automatically include the Extended license for all included music. You can view the license agreements for each tier and view a comparison chart by clicking here. You can save money by purchasing an Album Pack or Singles Pack. For more information on Music Packs, click here.

 

How do I access my purchased SmartSound music?

SmartSound music is unique in the fact that you can customize any song to the exact length you need it to be. Our system can deliver a professionally edited audio file, automatically, at any length you choose. There are a few different ways you can access your purchased SmartSound music:

Download a custom audio file directly from SmartSound.com

You can access your music directly from the website using your online SmartSound account. Log into your account, or click on the "Your Account" link near the top of the page. Then click on the "My Music" section to view all of your album and single track purchases. Click the "Customize & Download AIF, WAV, MP3" link next to the item you would like to access. If you choose an album, you can then click on one of the tracks from the album. Once you are on a track page, choose from the full original length, preset lengths of 15, 30, or 60 seconds, or enter a custom length up to a maximum of 4 minutes. Once the length is set, you can click the red arrow next to the appropriate length, and select from the different variations to download the audio file in your desired format. You can download as many different lengths and variations as you wish.

Download and install the music into Sonicfire Pro

Our Sonicfire Pro software makes it easy to manage your SmartSound library, export customized audio files, and browse and purchase new music. - If you are using Sonicfire Pro 6 or 5.8, then you can purchase your music directly from inside the program and it will automatically download and install. You can log into your account from within the software, select a track, and click "Add to Cart". If you already own the item, you will be prompted to install it. You can also manually download the SSDL music installers for any purchased music from the My Music section of your online SmartSound account.

If you are using Sonicfire Pro 5.7.5, you can download the SSDL file to install the music into Sonicfire Pro. Log into your account on the website, then click the My Music link to view your music library. Then click the "Download for Sonicfire Pro" link next to the item you would like to install. A window will open with the download link and the answers to 4 security questions. Download and run the SSDL file, then enter the 4 security questions. When the answers match, the Submit button will enable, which you can click to begin the installation. (If you are using an earlier version of Sonicfire Pro, you should update your software first).

Download and install the music into a SmartSound-integrated third party product (Cyberlink, Corel, Roxio).

If you are using a third party program that has a SmartSound integration (such as Cyberlink PowerDirector 9-11, Corel VideoStudio Pro, or Roxio EasyMedia Creator) and did not make your purchase through the in-app eSellerate interface, you will need to download the SSDL file and install it from inside the third party interface. Follow the steps above to obtain the SSDL file and 4 security answers, then launch the third party program and navigate to the SmartSound section. There should be a button labeled "SmartSound" that will open an options menu. Select the Albums tab of the options menu, then click the Add button at the bottom and select the SSDL file. Enter the security answers and click "Submit" to install the music. All of your purchases will remain in the My Music section of your SmartSound account if you ever need to redownload or reinstall them.

NOTE: If the "Submit" button is still disabled, then one or more of the answers is not matching exactly. Make sure the order date is entered according to the date format used on your computer, and make sure there are no leading or trailing spaces in any of the answers.

 

My video with SmartSound music was flagged by YouTube for copyright violation?

If you have purchased music from SmartSound or one of our Authorized Dealers, or it came with one of our authorized plug-ins, the music is properly licensed for use in videos on YouTube. Some (not all) of the copyright holders of some of our music have issued various licenses for their works. However, YouTube’s music identification system is not able to distinguish between different licenses, just the works themselves. Therefore improper flagging of music can sometimes happen. If you received a notice from YouTube regarding our music in your video there are a couple of options to consider:

A. Simply do nothing: Doing nothing allows YouTube to place an ad on your video or channel page.

For some of our corporate customers, allowing some other company’s ad on their YouTube page or channel is not acceptable. However if this is not the case for you, or it wouldn’t cause any conflicts for you, the very easiest thing to do is to simply do nothing which allows YouTube to place an ad on your video or channel page. The problem should be fully addressed at this point.

B. If accepting the monetization or the placement of an ad on your video is not an option for you consider switching your video channel to Vimeo. Not only are they completely ad-free, they also happen to be a partner of SmartSound's with SmartSound as one of their music suppliers. SmartSound uses Vimeo to host its many video tutorials and tips and tricks videos:

http://vimeo.com/

C. If accepting the monetization or an ad, or switching to Vimeo, are not options for you then you can submit a claim in one of the following ways. Note: It’s important to know the name of the third party claiming the copyright.

We have partnered with three companies that can facilitate the claims process for you directly. Important note: These companies can only handle claims for affiliates of theirs and will not be able to handle claims if the third party is not affiliated with them. These companies will be able to pre-clear YouTube channels if the music used on the entire channel is exclusively from SmartSound. Using non-SmartSound music on any video on the channel will disqualify that channel from pre-clearance by these companies.

AdRev is able to handle claims from several of Smartsound’s music providers, current and past. These include Prolific Arts Music, Music Bakery and Universal Music Group, which owns Killer Tracks, a past supplier of music to SmartSound. If you need to dispute a claim for a track from any one of these companies, or from AdRev, please click on the link below and provide your name, email address, the YouTube URL of the video and the following sentence in the Message part of the form: "Licensed from SmartSound, please release the claim." A team member from AdRev will be prompt to assist. Again, please only submit claims from AdRev or any of the companies mentioned:

http://adrev.net/contact-us

Rumblefish handles claims from Getty Music which acquired SmartSound music provider’s Jupiter Music and Studio Cutz Music. If you need to dispute a claim for a track from Getty or from Rumblefish, please send an email to contentid@rumblefish.com and provide your name, the YouTube URL of the video, the name of the track(s), and the following sentence in the subject line of your email: “Licensed from SmartSound, please release the claim." A team member from Rumblefish will be prompt to assist. Again, please only submit claims from Rumblefish or Getty Music to this email.

BFM Digital (formerly known as Big Fish Media), is another popular provider of YouTube usage monitoring. BFM worked with Sound Ideas and Westar Music, current suppliers of music to SmartSound. As of June 1, 2014, BFM Digital's catalog is now being managed by The Orchard. If you need to dispute a claim for a track from any one of these companies, or from BFM, please send an email to disputes@theorchard.com and provide your name, the YouTube URL of the video, the name of the track(s), and the following sentence in the subject line of your email: "Licensed from SmartSound, please release the claim." A team member from The Orchard will be prompted to assist.

If your claim did not come from one of the above companies, and you cannot switch your channel to Vimeo or have an ad placed on your video, please submit the following information to licensing@smartsound.com: Your name, email address, the URL of the YouTube video, the name of the track(s), the composer and publisher of the track(s) (found on our website, or in the Info section of Sonicfire Pro), the 3rd Party company making the claim, and their contact info (usually supplied by YouTube in their notice). We will do our best to respond as promptly as possible to your request. To the extent additional partners become available we will add them to this page. Thank you for your understanding.

 

How can I determine the title of a track from the preview I downloaded?

The first series of 4 or 5 numbers in the file name of the mp3 preview is a track identifier (for example, 63403). This code can be entered directly into the Search section of the main Royalty Free Music page (while in Track View) and it will locate the track for you.

 

Sonicfire Pro 6

General Information for Sonicfire Pro 6

Sonicfire Pro 6 is the latest release from SmartSound Software, which includes a completely redesigned user interface, a brand new sound engine, improved Timing Control for updated albums and many other improvements

- Currently, our plug-in for Pinnacle Studio is not yet implemented for Sonicfire Pro 6, but it should be coming very soon. If you have previously purchased the Studio plugin for Sonicfire Pro 5, you will not need to repurchase it and it will continue to work with Sonicfire Pro 5 and 5.8. Once the Studio plugin has been implemented you will need to obtain a new activation code to unlock the feature in Sonicfire Pro 6.

- Minimum Requirements for Sonicfire Pro 6 are:

  • PC: Windows 7 with Service Pack 1 or higher
  • Mac: OS 10.9 Mavericks or higher

- Sonicfire Pro 6 is currently not configured to use external audio devices. This ability will also be coming soon as we ensure compatibility with the new sound engine.

- Sonicfire Pro 6 no longer requires Windows Media Player to be installed. However, some codecs that were supplied through WMP may not be available for Sonicfire Pro to utilize for video playback. If you are having trouble playing a certain video format inside Sonicfire Pro, make sure that you have the relevant codecs installed on your system. Quicktime, while also not required, does provide some commonly used codecs for .mp4 and .mov formats. If you have removed the Quicktime player, you may need to install these codecs back onto your system through other means (such as the K-Lite codec pack) to be able to play these formats in Sonicfire Pro 6.

 

Moving your Sound Files to another storage location

You must keep your Sonicfire Pro software installed on your main hard drive, but you can store the large sound files onto a separate drive if you wish. Create the custom folder location, then open the Sonicfire Pro Options/Preferences window and select the Folders tab. Click "Add Folder" to configure the custom folder within Sonicfire Pro. Once complete, you can manually move your sound files (.sds files) from the Sound Files folder on your hard drive into the custom folder location. You will only move the files in the "Sound Files" folder, the other folders and files should remain on the local hard drive.

 

"Core Ultimate" album not displaying in library

If you have installed the Core Ultimate album, but it is not displaying in your library inside Sonicfire Pro, there may be an issue updating the SmartSound database. Please follow the steps below to rebuild the database (and reconfigure any custom folder locations) and it should fix the problem:

  1. Close Sonicfire Pro and navigate to the SmartSound directory on your hard drive:
    Mac: Macintosh HD/Library/Application Support/SmartSound/
    Windows: C:\ProgramData\SmartSound Software Inc\
  2. Open the "Libraries" folder in the SmartSound directory.
  3. Delete the "Local.ssdb" files from the Libraries folder
  4. Launch Sonicfire Pro 6 and see if the Core Ultimate album now displays in your library. Open the Preferences window and choose the Albums tab to make sure it is listed there. If you had a custom folder setup to store your .sds files, you will need to reconfigure it using the Folders tab of the Preferences menu.

If you still have trouble, try replacing the Master.ssdb file as well by following the steps found in this FAQ.

 

Error importing/playing certain video formats

On a PC, Sonicfire Pro 6 no longer utilizes Windows Media Player to play back video, as it was not very well suited for syncing video, and is not always provided with the OS. SFP6 now uses DirectShow for video playback, which is much more accurate with syncing, but does not provide all of the codecs that are available to WMP. This means that you would need to have the relevant codecs installed from another source into order to playback a particular video format. Sonicfire can utilize Quicktime if it is installed on a PC and access codecs for .mp4, .mov, and others, but if you have recently removed Quicktime due to Apple's discontinuation of support then these codecs would have gone along with it. Installing Quicktime or another 3rd party codec pack (such as K-Lite) will ensure the relevent codecs are accessible for Sonicfire Pro 6 to utilize and show allow it to play these video formats. Please see this page for more information.

 

No audio or crashing during playback

The most common reason for audio issues is the use of 3rd party external audio devices. Sonicfire Pro 6.0.3 does support many external audio devices, which can be configured in the General tab of the Preferences under the Playback Device setting. Try changing this audio setting to use the internal audio or headphones and see if it fixes the problem. If so, there may be a conflict with the previously selected option. You can also try closing any other audio based programs that might be running simultaneously to see if there is any conflict. If you still have trouble using the internal audio, please create a support ticket with more details.

 

SmartSound Database could not be opened properly

If you try to run Sonicfire Pro 6 and you get a message that says "The SmartSound Database could not be opened properly", then you will need to replace the master database file. Please follow the steps below:

  1. Download the Master.ssdb file and save it to your desktop.
  2. Navigate to the SmartSound directory:
    Mac: Macintosh HD/Library/Application Support/SmartSound/
    Windows: C:\ProgramData\SmartSound Software Inc\
  3. Open the "Libraries" folder in the SmartSound directory.
  4. Delete the "Master.ssdb" and "Local.ssdb" files from the Libraries folder
  5. Copy the new Master.ssdb file from your desktop into the Libraries folder
  6. Launch Sonicfire Pro and it should now run properly.

If you still get the same error message, look in the Libraries folder for a file called "UserData4.sxl" and delete it, then repeat the steps 4-6 and try again. If you still have trouble, please contact support.

 

Sonicfire Pro 5 & 5.8

No Audio with Sonicfire Pro 5 on Mac

Unfortunately Sonicfire Pro 5.7.5 and below is not compatible on Mac OS 10.9 (Mavericks) and above due to changes in the OS itself that broke the previous sound engine. Previews from the SmartSound Store will work, but anything that uses the sound engine to customize installed music will not. If you are running Mac OS 10.9 (Mavericks), 10.10 (Yosemite), or 10.11 (El Capitan) you will need to use Sonicfire Pro 6 or Sonicfire Pro 5.8. Note that these are paid upgrades for the full timeline versions. All previously purchased SmartSound music is compatible with Sonicfire Pro 6, and music that was already installed on the system should automatically show up as installed.

 

Moving your Sound Files to another storage location

You must keep your Sonicfire Pro software installed on your main hard drive, but you can store the large sound files onto a separate drive if you wish. Create the custom folder location, then open the Sonicfire Pro Options/Preferences window and select the Folders tab. Click "Add Folder" to configure the custom folder within Sonicfire Pro. Once complete, you can manually move your sound files (.sds files) from the Sound Files folder on your hard drive into the custom folder location. You will only move the files in the "Sound Files" folder, the other folders and files should remain on the local hard drive.

 

Error -eX43 or -eXFT when exporting

Error -eX43 means there was a problem saving the file to the location specified. First, try exporting directly to your desktop and see if there is any difference. If so, then the problem is with the previous folder location you were trying to export to. Usually the problem is either there is a permissions conflict that is preventing the file from being created, or there is a special character in one of the folder names in the path leading up to the specified locaiton. On the Mac OS, special characters like a forward slash (/) back slash (\) or colon (:) are allowed, but will cause problems when Sonicfire is trying to access the folder. If you have one of these special characters in a folder name, remove it or change it and it should then be able to export to that folder.

Error -exFT could be caused by having too much data in the project. There is not an upper limit on project size imposed by the software, it is based on the available system resources needed. Multilayer tracks can take up a deceptively large amount of resources, as they are actually a collection of several layer tracks. 5-10 Multilayer tracks can be equivalent to 30-80 individual layer tracks. The best thing to try in this scenario is to export the audio in sections. Click and drag a selection box around the first tracks that make up perhaps 15-30 min worth of time and when you export, change the "Complete Soundtrack" option to "Current Selection" if it is not already set. Then try to export to your desktop and see if it works. If so, continue to export the rest of the project in similar chunks. If not, lower the size of the selection and try again.

 

SmartSound Database could not be opened properly

If you try to run Sonicfire Pro 6 and you get a message that says "The SmartSound Database could not be opened properly", then you will need to replace the master database file. Please follow the steps below:

  1. Download the Master.ssdb file and save it to your desktop.
  2. Navigate to the SmartSound directory:
    Mac: Macintosh HD/Library/Application Support/SmartSound/
    Windows: C:\ProgramData\SmartSound Software Inc\
  3. Open the "Libraries" folder in the SmartSound directory.
  4. Delete the "Master.ssdb" and "Local.ssdb" files from the Libraries folder
  5. Copy the new Master.ssdb file from your desktop into the Libraries folder
  6. Launch Sonicfire Pro and it should now run properly.

If you still get the same error message, look in the Libraries folder for a file called "UserData4.sxl" and delete it, then repeat the steps 4-6 and try again. If you still have trouble, please contact support.

 

Sonicfire Pro Plug-Ins

Getting a new plugin code after upgrading Sonicfire Pro

Plugin activation codes are assigned automatically to the current Sonicfire Pro serial number listed in your account during the checkout process. If you have upgraded Sonicfire Pro and received a new serial number, or are otherwise using a different serial number than the one that is regsitered to your account, we will need to re-assign any existing plugin codes to work with your serial number. Please create a support ticket online here or send an email to support and we will promptly reassign a new plugin code into your account that will work with your new Sonicfire Pro serial number.

 

Downloading your plugins

All Sonicfire Pro plugins can be downloaded from the main software downloads page. Your plugin activation code(s) will be listed in the My Software section of your online account. If you are signed into your account inside Sonicfire Pro 6 or 5.8, the plugins should automatically activate. Note there is not a separate download for the Pinnacle Studio plugin, it is already built into Sonicfire Pro and just needs to be activated.

 

Problems using Pinnacle Stuido Plug-in

The SmartSound Pinnacle Studio plugin allows you to connect your Studio project to Sonicfire Pro to quickly select and customize a soundtrack, then send that soundtrack back to your Studio project. It is compatible with Pinnacle Studio 15-19.

If you do not see the SmartSound icon in Pinnacle Studio, or if Studio tells you the plugin is not properly activated even though Sonicfire Pro shows that it is, then the easiest solution should be to uninstall and reinstall the latest version of Sonicfire Pro.

First, close all programs, then use the Control Panel to uninstall the "SmartSound Sonicfire Pro 5.8" entry, and if you also have a "SmartSound Sonicfire Pro 5" entry uninstall that as well. Make sure to leave the "SmartSound Common Data" entry intact, as that is your music library. Once all "Sonicfire Pro 5" entries have been uninstalled, redownload and reinstall the latest version of Sonicfire Pro.

Once the file has downloaded, right click on it and choose "Run as administrator" to make sure it installs with the proper permission settings. If you are using Sonicfire Pro 6 or 5.8 and are signed in with your account, it will automatically detect the plugin code from your account and unlock itself when you sign in. Otherwise, you can launch Sonicfire Pro and manually enter your serial number to unlock it, then click the Help menu and choose Plugin Activation, select Avid/Pinnacle Studio, and enter your plugin activation code (it will begin with "AVS...") into the field at the bottom of the window. Once the correct code is entered, you will be able to click the Activate button to unlock the plugin functionality.

If you still have the same problem, try closing Studio and then relaunching it by right clicking the icon and choosing "Run as administrator" and see if it makes any difference. If so, you may need to reinstall Studio in the same manner, using the "Run as administrator" option to ensure both programs have the correct permission settings to communicate with each other.

You will invoke the plugin by clicking the SmartSound icon above the Studio timeline. This will create a temporary connection to Sonicfire Pro. You can then select one of the owned tracks (the ones with blue icons next to them) in the Search window, enter a custom length and variation, and click on the Send button to send the audio to your Studio project (make sure to click directly on the Send button and not the arrow next to it). You can then make additional length adjustments by shortening or extending the track directly on the Studio timeline.

Alternatively, if you have the full timeline version of Sonicfire Pro, you can click the arrow next to the Send button to insert the music onto the Sonicfire Pro timeline for further editing. When you are ready, click File > Send To Plugin Host > Studio to send the audio from the timeline to the Studio project.

If you still have trouble, please contact us at support@smartsound.com or submit a support ticket online here.

Note: the plugin codes are assigned to specific serial numbers. If your code is not working, make sure you are using the proper serial number along with it. If you have a new serial number and need a new plugin code, please contact support.

 

FCPX Plugin - No "Generate Music" button in FCPX Inspector

First, please make sure you have the correct version of the plugin installed based on your OS. There is a new plugin specifically for OS 10.12.1 and above, and another for OS 10.9 through 10.11. You can find the plugins here.

If you have the correct version of the FCPX plugin installed, and see the SmartSound Audio Placeholder in the Generators section of FCPX and place it on the timeline, but the Inspector window only shows "Published Parameters", then the plugin needs to be re-registered with FCPX. To do this, close FCPX, then open the following folder:

Macintosh HD/Library/Application Support/SmartSound/Plugins/

Inside the Plugins folder you should see an app called "FinalCutProXPlugin". Double click this app and it will re-register the plugin with FCPX. Close the window, then relaunch FCPX and try again and it should now work properly. If not, please reboot the machine and try once more.

 

FCPX Plugin - not connected

If Sonicfire Pro is not already open when you click the "Generate Music" button from the Inspector window of Final Cut Pro X, it will lauch, but may not always connect after opening. If this happens, simply click the "Generate Music" button again after Sonicfire Pro is running and it should connect properly.

 

Technical Support

To create a technical support ticket, please email your issue to support@smartsound.com or click here to submit a technical support ticket online.

Email Technical Support