On the sixth window of the Ulead installation process, you are presented with a set of check boxes. One of the items in the list is an option to install the SmartSound Quicktracks plug-in along with the related music. By default, the box is checked. It has been SmartSound Support's experience that users with this problem may have unchecked this box during the initial installation. Those who reinstall, making certain that the SmartSound box is checked, are successful in fixing this problem.
Here is the screen shot of the window:
It is also important that you choose the "Recommended" option during the QuickTime installation process. SmartSound products use QuickTime as a resource and we require the "Recommended" installation in order to function properly.