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Customer Service and SmartSound Support

Technical Support FAQs

View some of the most common questions and technical issues on our FAQ page. If you cannot find an answer, you can email us at support@smartsound.com to create a support ticket.

Technical Support

To create a technical support ticket, please email your issue to support@smartsound.com
or click here to submit a technical support ticket online.

Email Technical Support

Customer Service

To create a customer service ticket, please email your issue to sales@smartsound.com
or click here to submit a customer service ticket online.

(800) 454-1900
818-920-9122
818-450-1499 Fax

Email Customer Service

Available 8:30am-5pm, Pacific time, Monday-Friday

Shipping Options & Rates

Sonicfire Pro System Requirements

Mac | Win

Macintosh Minimum System Requirements

Apple MacOS with Universal Binary Support

Operating System: Macintosh OS X 10.9 or above (Sonicfire Pro 6 and Sonicfire Pro 5.8 are compatible on 10.9 and up, Sonicfire Pro 5.7.5 and below is only compatible through 10.8)
Processor: Intel (G4 or better) SFP v4.1.1 & up is Universal Binary
Sound: Sound Card & Speakers
RAM: 4 GB available RAM

Compatible Formats

Sonicfire Pro Logo

AUDIO

Audio Interchange File Format - AIFF
MPEG layer 3 - MP3
SmartSound Audio File - SDS
SmartSound Audio Package - SSUP
SmartSound Download Package - SSDL
WAVE form audio format - WAV

VIDEO

AVI
MOV
MPEG - 1
MPEG - 4

Windows Minimum System Requirements

Microsoft Windows Operating System: Windows 7 with Service Pack 1 and above
Processor: Intel 1GHz Pentium processor or equivalent
Sound: Sound Card & Speakers
RAM: 4 GB available RAM
Media Players: Windows Media Player required for Sonicfire Pro 5.8 and below. Quicktime not required, but it will provide many common codecs used to play certain video formats within Sonicfire Pro.

Compatible Formats

Sonicfire Pro Logo

AUDIO

Audio Interchange File Format - AIFF
MPEG layer 3 - MP3
SmartSound Audio File - SDS
SmartSound Download Package - SSDL
SmartSound Audio Package - SSUP
WAVE form audio format - WAV

VIDEO

AVI
MOV
MPEG -1
MPEG -4
WMV

Defective Product

If you think your product is defective, please contact the technical support department. Click here to read our delivery and exchange policy.

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