Customer Service and SmartSound Support

Macintosh Minimum System Requirements

Operating System: Macintosh OS X 10.4.0 or higher Processor: Intel or Power PC (G4 or better) SFP v4.1.1 & up is Universal Binary Sound: Sound Card & Speakers RAM: 256 MB available RAM Space: 50 MB hard disk space Final Cut Pro Plug-in: Final Cut Pro version 6.0.2 or greater required

Compatible Formats

AUDIO Audio Interchange File Format - AIFF MPEG layer 3 - MP3 SmartSound Audio File - SDS SmartSound Audio Package - SSUP SmartSound Download Package - SSDL WAVE form audio format - WAV

VIDEO AVI MOV MPEG - 1 MPEG - 4

Windows Minimum System Requirements

Operating System: Minimum of Windows XP SP1, Windows Vista, or Windows 7 Processor: Intel 1GHz Pentium processor or equivalent Sound: Sound Card & Speakers RAM: 256 MB available RAM Space: 50 MB hard disk space (minimum) Media Players: Windows Media Player 11 or newer.

Compatible Formats

AUDIO Audio Interchange File Format - AIFF MPEG layer 3 - MP3 SmartSound Audio File - SDS SmartSound Download Package - SSDL SmartSound Audio Package - SSUP WAVE form audio format - WAV

VIDEO AVI MOV MPEG -1 MPEG -4 WMV

When will I receive my order?

SmartSound makes every effort to ship orders as quickly as possible. In most cases, orders received by 2pm Pacific time are shipped the same day. If your order is urgent, please call the Customer Service department at 800-454-1900 to ensure immediate shipment. Orders are shipped Monday through Friday, excluding holidays. FedEx is our preferred carrier.

An email is sent to you when your order has been processed, which includes tracking information for your order. The tracking link refers you to the shipping company's web site, which typically provides you with the expected delivery date.

For USA residents, economy shipping is NOT always timely, as delays are possible when the trucks encounter bad weather. We strongly urge you to use Overnight or 2-Day shipping if your order is time-critical. Orders are shipped from the Los Angeles area. Typical delivery time to the East Coast is 5 business days (not counting the day the order is shipped).

The most common reason for orders to be delayed is due to incorrect credit card billing information, which prevents the credit card from being charged. Another common reason for order delay is when discounted software upgrades are ordered without previous registration information on hand for the qualifying product purchases. An email will be sent to you, should we need additional information to complete your order. Please respond promptly to ensure quick processing of your order.

Should you have any questions regarding your order status, please contact the Customer Service department and we will be happy to assist you.